Delivery Information:

ECigarettesWorld.ie uses DPD Couriers to deliver your order safely and on time. Orders are shipped Monday to Friday, except weekends and bank holiday.

Ireland & Northern Ireland:

If the order is made before 2.30pm Monday to Friday your order will be shipped the same day and delivered to you within 1 - 3 working days. Orders placed after 2.30pm on Friday, Saturday and Sunday will be shipped on Monday. Orders placed on Bank Holiday are shipped on Tuesday.
DPD Couriers do not deliver packages on the weekends and bank holiday.
Tracking information will be sent to you by e-mail on the day in which package is sent.

To track your parcel: https://dpd.ie/Shipping/Track-and-Trace  or you can track your parcel in very easy way. Just go to your account then click "Track your parcel" (red button at middle screen)

The tracking number will be registered after 7pm in the DPD system Monday to Friday and than your tracking number start be active.

Delivery Prices:
€3.80 for purchases under €60
Free Shipping for purchases over €60

Delivery Notes
We do everything we reasonably can to satisfy our valued customers, but one thing we have absolutely no control over is your correct delivery details.

So we suggest before you place an order to double check:
• Your delivery address
• Provide your most updated mobile or landline phone number (Courier can contact with you if he have a problem with delivery address)
• Please ensure that someone is at home to sign for the parcel. (This can be you, your friend or family member) Of course, courier can deliver to your workplace. Otherwise parcel will be delivered to the nearest pickup point. All pickup points can be found at: https://dpd.ie/Pickup

Outside Ireland:

Unfortunately, we are unable to ship to the UK

If the order is made before 2.30pm Monday to Friday your order will be shipped the same day and delivered to you within 2 - 4 working days. 
DPD Couriers do not deliver packages on the weekends and bank holiday. 
Tracking information will be sent to you by e-mail on the day in which package is sent. 

To track your parcel: https://dpd.ie/Shipping/Track-and-Trace  or you can track your parcel in very easy way. Just go to your account then click "Track your parcel" (red button at middle screen)

The tracking number will be registered after 7pm in the DPD system Monday to Friday and than your tracking number start be active.

Delivery Prices:
the shipping cost depends on the country of delivery

Delivery Notes
We do everything we reasonably can to satisfy our valued customers, but one thing we have absolutely no control over is your correct delivery details.

So we suggest before you place an order to double check: 
• Your delivery address
• Provide your most updated mobile or landline phone number (Courier can contact with you if he have a problem with delivery address)
• Please ensure that someone is at home to sign for the parcel. (This can be you, your friend or family member) Of course, courier can deliver to your workplace. Otherwise parcel will be delivered to the nearest pickup point. All pickup points can be found at: https://dpd.ie/Pickup

Delivery Terms:

1. Deliveries are made throughout Europe. It is your responsibility to check your local laws regarding electronic cigarettes prior to placing your order. eCigarettes World is in no way liable for products that are illegal in your locality.

2. Before accepting a package from postman / courier please check if it is not damaged in transit.If the package bears damage marks you should not accept shipments. In the presence of postman /courier make a damage report and contact us as soon as possible to clarify the matter. 

If it happens that something is missing in the consignment or the level of nicotine e-liquid is different than the one that you ordered. Please let us know about that within 2 days of delivery. Short message and photo will be very helpful (email: info@ecigarettesworld.ie). Reports after that time period will not be considered.

3. We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with customer that is caused by events outside our reasonable control. We will use our reasonable endeavors to notify you if such an event occurs. The steps that we take in the event of a delay of delivery or disappearance of a package:
- if the package is not delivered within 7 days we make a claim for delayed delivery and we are waiting for a response from the An Post / DPD.
- If the situation has not been resolved within two weeks we make a claim for the missing package, and we are waiting for a response from the An Post / DPD.

4. We do everything in our power to offer the fastest shipping, lowest prices, and best customer service in the industry. We do everything we reasonably can to satisfy our valued customers, but one thing we have absolutely no control over is the package once it has been handed over to the Post Office / DPD. Customer from outside Ireland choosing delivery via Standard Post does so at their own risk. As such, we absolutely do not guarantee your package will be delivered to you under any circumstance whatsoever. There are NO EXCEPTIONS to this rule. As a form of delivery we suggest Registered Post with tracking number. 

5. If the package is returned to us because it was not received from the Post Office or was given the wrong address, the customer will be charged for the costs of re-delivering: Ireland €5.00, Outside Ireland €10.00.

6. If customer return to us a fully working product called as a faulty. The customer will be charged for the costs to re-send item Ireland €5.00, Outside Ireland €10.00.

Best regards and Happy Shopping